Services

When you need us, we’re there with a 12-hour guaranteed response.

Support at Your Fingertips

BOFO provides professional consultation, technical support, and seamless communication to address all your needs. Our team is committed to delivering swift responses and tailored solutions to ensure a strong start for your production success.

12-Hour
Response

Customized Solutions

Expert Design Guidance

BOFO's Comprehensive Services for Smooth Operations

On-Site Machine Inspection

Each machine undergoes rigorous inspection to ensure quality and functionality. Clients can inspect the equipment on-site or receive detailed operation videos and photos, providing transparency and confidence in its performance.

Package & Delivery

Machines are thoroughly cleaned, wrapped with high-quality protective film, and packed in export-standard plywood crates for safe transit. Complimentary delivery ensures timely and secure arrival, providing convenience and confidence for you.

Installation & Setup

Our engineers handle installation and testing within 24 to 72 hours after delivery, ensuring seamless integration, full machine functionality, and proper adjustments for optimal production performance.

Detailed Operator Training

Technical training is provided to equip operators with the skills needed to manage equipment independently. Training includes daily operation, troubleshooting, and maintenance, empowering teams to maximize efficiency and minimize downtime.

FAQs About After-Sales

BOFO handles everything from design to after-sales, ensuring seamless service and trustworthy support.
Generally, the production and delivery lead time is 2 months. We will do our best to expedite the process based on your specific needs.
We offer 3 years of free after-sales support, including phone, video, and on-site services. For urgent repairs, our technicians can arrive within 24-72 hours to resolve issues efficiently and minimize downtime.
We provide a 1-year warranty for the entire machine, including spare parts. For repairs, we cover one-way shipping costs and customs duties for international customers.
We offer lifetime maintenance support and free software upgrades, ensuring your machines stay efficient, up-to-date, and reliable throughout their lifespan.
Yes, we offer a 7-day return policy and a 30-day exchange policy for purchased machines, ensuring your satisfaction with our products.
After the warranty period, we continue to provide maintenance support. Labor costs are waived, and only the cost of replacement parts is charged.
All returned products for repair are resolved and shipped back to our customer within 7 days from the date of receipt.
Technical support can be requested via phone, email, or our online support platform. Our team is available 24/7 to assist with troubleshooting.
Need More Help? Contact BOFO Now!

Safeguard the Last Production Step with BOFO Packaging Machines

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Address

  • 4/F,room 101, unit 2, building 4, Wuba science and Technology Innovation Park No. 38,Huanshan Road,Xiqiao Town Nanhai District, Foshan, China

Shirley

  • +86 13927240684
  • boga3@bogalmachine.com

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  • +86 13927240684
  • boga3@bogalmachine.com

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  • +86 13927240684
  • boga3@bogalmachine.com
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